Transferring your spinal injury compensation claim
Since we launched Aspire Law in November last year we have had lots of enquiries from people who have sustained a SCI and are considering transferring their claim to another solicitor. We are receiving new enquiries every week.
We have actually just transferred a couple of claims quite recently from clients who are extremely dissatisfied with the way that their case has been handled by their previous solicitor.
Why is this happening?
Before we set up the firm we conducted a piece of market research to gauge existing levels of satisfaction witha range of current legal providers. We discovered quite a high level of dissatisfaction with the levels of service and support provided by some long established firms. Now that we are up and running, we are seeing this for ourselves at first hand. Common complaints include:
- Cases being progressed too slowly
- Lack of regular communication and updates from the solicitor
- Solicitor not easy to get hold of
- Communication from the solicitor is often confusing and full of legal jargon
You are the customer
As a client of a law firm, you should expect to receive a first-rate level of service from a solicitor that you are happy with. In reality, this does not always happen, and there are several reasons for this.
- Sometimes the solicitor is appointed for you by an Insurer, who was not necessarily your first choice. You should always have a say in who you appoint to represent you.
- You may have found your solicitor via the internet or through a claims management firm that advertises in the newspaper or on the TV. Sometimes the firms that are used by these organisations are not always expert in handling complicated cases like SCI and are unsure how best to manage your claim.
- People who sustain a spinal cord injury sometimes go to their local or family solicitor for advice. This is understandable, but with a serious injury to spinal cord, you should always consult with a firm of solicitors with specific and relevant experience of dealing with this type of injury.
Unhappy with your current solicitor?
In the first instance, you should speak to your solicitor directly and explain what your concerns are. Even under a no win no fee agreement, you are the customer and you should feel able and confident in raising any concerns that you have. Law firms are bound by a strict code of conduct and so a senior member of the law firm should respond formally to any complaint that you make quickly
If you are still not satisfied, you should seek a second opinion from a solicitor or law firm that has specific experience in dealing with SCI.
Aspire Law will be happy to speak to you and to find out more about what has happened to you and why you unhappy with your current legal provider.
If you wish to transfer your claim to us, then we will take care of all the necessary paperwork and deal with your current solicitor for you. There is no need for you to be involved.
It is also worth remembering that Aspire Law gives 50 % of any profit it makes to Aspire the charity that supports people who have sustained SCI.